Refund Policy
Overview
This policy explains how refunds work for paid SpaceSphere Live subscriptions. SpaceSphere Live is operated by SYGNITO, a sole trader established in the United Kingdom, and this policy is governed by the laws of England and Wales. It sits alongside our Terms of Service.
Billing
Paid plans are billed through Stripe in the currency shown at purchase and renew monthly until cancelled. Your card details are handled by Stripe and never reach SpaceSphere servers.
Your 14-day withdrawal right
If you are a consumer in the United Kingdom or the European Union, you have a statutory right to withdraw from your purchase within 14 days. By subscribing you agree that access to paid digital features begins immediately, which affects how the 14-day withdrawal right applies once you start using them.
Cancelling your plan
You can cancel at any time through the Stripe customer portal. Cancellation stops future renewals and takes effect at the end of your current paid period. You keep your paid access until the end of that period, and you are not charged again after you cancel.
Requesting a refund
To request a refund, contact us at contact@sygnito.com. Approved card refunds are returned to your original payment method and typically settle within 5 to 10 business days, depending on your bank or card provider. A refund ends your paid access.
Contact
You can reach us at contact@sygnito.com for any billing or refund question. This policy is governed by the laws of England and Wales.